Complaints for Nathanson Law Center in Beverly Hills, CA

9454 Wilshire Blvd. Suite 900
Beverly Hills, CA 90212 | Get Directions

(310) 246-0321

http://www.nathansonlawcenter....

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfulfilled contracts, excessive time periods for providing services, inability to reach the company, and difficulties obtaining refunds in connection with loan modification services. Some customers complain that several months have passed since they paid the company, but still no agreement was negotiated with their lenders. A few complainants allege that the company closed its website and moved without notifying customers who had loan modifications in process, or that the company charged or attempted to charge upfront fees for loan modification services in violation of State law. Most complainants request refunds.

The company responded to one complaint by denying refund requests and advising the complainant that their services were still in process. Many complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

0 complaints against Nathanson Law Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Nathanson Law Center complaints