Complaints for National Distributing Group in North Hollywood, CA

7306 Coldwater Canyon #1
North Hollywood, CA 91605 | Get Directions

(818) 295-2800

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Distributor complaints allege difficulty obtaining refunds for unsold inventory. The company responds to most complaints by providing explanation of their refund policies, issuing credits, or partial credits. Some complaints are closed as disputed. Complainants are not always satisfied with the company's response. Other complaints remain unanswered. The company has advised us that the terms of their distributorship agreement clearly states merchandise cannot be returned for credit for 180 days. According to the company, the time period is to assure the distributor has allowed ample time to determine marketability of the product. A 25% restocking fee is charged for any returns.

Complaint Closing Statistics

0 complaints against National Distributing Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

National Distributing Group complaints