Complaints for National Legal Debt Centers, Inc. in Burbank, CA

3033 North Avon Road
Burbank, CA 91504 | Get Directions

(877) 835-8133

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received a significant number of complaints against this company. In at least some cases, the complaint allegations are very serious.

Complainants allege debt negotiation services are not performed, creditors are not contacted, the company fails to disclose that set up fees are non-refundable, and that accounts are charged and refunds aren't made after cancellation of the program. In other cases, customers found the company was unable to perform services due to State Banking laws. Another complainant requested a refund for services after finding out from her creditors that they do not work with this company's program. Others claim they were unaware that the company was not paying creditors, resulting in further damage to their credit rating.

The company responds to some complaints by denying refunds based on their contention that services were provided, or that the customer was delinquent in making payments. Accounts were cancelled and partial refunds were provided to customers who could not receive services due to state laws.

Complaint Closing Statistics

0 complaints against National Legal Debt Centers, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

National Legal Debt Centers, Inc. complaints