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Nationwide Coin & Bullion Reserve, Inc complaints

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2000 South Dairy Ashford Street #170
Houston, TX 77077 | Get Directions

(877) 817-1220

http://www.nationwidecoins.com...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Nationwide Coin & Bullion Reserve, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Nationwide Coin & Bullion Reserve, Inc

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12/4/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/9/2022

In spite of repeated requests to OPT OUT of their constant, harassing, postal marketing, they refuse to stop. I have called, waited on hold, only to be told (quite rudely) they have no idea who handles the mailing list, or it is a 3rd party who they are not allowed to reveal or just to contact the DMA. They have a contact form on their site that only allows you request their info. I cannot provide their city or state because they HIDE this information. Their phone number is 800-416-3964 Resolution Sought PERMANENT, OPT OUT request: 1. Inclusive of ALL postal on PERMANENT basis, NO exceptions. 2. Put on Do Not Sell, Rent, Share lists, including partners & affiliates.

Company Response

11/10/2022

I am the Compliance Director will be glad to assist with this issue. Please email me at dfogo@nationwidecoins.com your name, address and phone number so I can address this for you. You may call me as well on my company cell phone 346-269-4440 Donald Fogo Compliance Director

Customer Rebuttal

11/22/2022

Consumer states; When I called his number, several times the wireless customer is now available with no voice mail option. I just want to be taken off their mailing list permanantly, why didn't his response just say that he did this?

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