Complaints for Nelson Exotics, LLC in Beverly Hills, CA

468 North Camden Drive, Suite 200
Beverly Hills, CA 90210 | Get Directions

(800) 811-8629

http://www.nelsonexotics.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company failed to fulfill the contract by delivering special order vehicles within the contracted time period. Specifically, this company advertises that they are an auto broker and can get special edition, high end vehicles. Many clients paid deposits of $20,000 to order a 2007 Ford Shelby GT vehicle. The expected delivery time was spring 2007, but the company failed to deliver the vehicles. Complainants indicate the contract provides for a refund of the deposit, plus 10% interest, if the company fails to fulfill the contract. However, once complainants attempt to contact the company to request a refund, their telephone calls, messages and emails are unreturned.

The company responds to one complaint by stating a bank error caused the refund not to appear in the customer's account, and that even though deposits are non-refundable, they did issue a refund as requested.

Complaint Closing Statistics

0 complaints against Nelson Exotics, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Nelson Exotics, LLC complaints