Ocean Air Care, Inc. complaints

Complaint Experience

N/A

BCA's Summary and Analysis:

Complainants generally allege that company representatives use false advertising and deceptive sales practices to pressure them to purchase questionable costly additional services. Customers complain the company uses bait and switch advertising to entice customers to call for services based on the advertised $44.95 price but find that final costs are far in excess of the original advertised amount. Some complainants report that technicians advise customers that additional services are necessary due to safety and health concerns such as asbestos mold or bacteria contaminations. One complainant reportd she was advised that she would have to pay $1500 for asbestos removal however further testing by an independent company revealed that there was no asbestos in her home. ~~The company responded to a few complaints by explaining their refund policies or by indicating that recommendations made regarding safety or health hazards are optional for customers. The company generally did not address the issues of high pressure scare tactics misrepresentation false advertising or bait and switch practices.

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Complaint Closing Statistics