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Olivet International, Inc. complaints

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11015 Hopkins Street
Mira Loma, CA 91752 | Get Directions

(800) 856-9119

http://www.olivetintl.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Olivet International, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Olivet International, Inc.

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1/11/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/20/2022

I purchased a children's tent that is manufactured by Olivet International. My twin daughters, myself and our 6 month old puppy were all exposed to fiberglass after putting the tent up and playing in it. It was an absolutely horrific experience. The fiberglass got into our eyes, ears nose and throats. My daughter needed her inhaler to help her breath. Olivet denied my claim, was aware of other complaints I found online afterwards of children being exposed and injured by Olivet manufactured children's tents. These tents are sold at target. I was ignored by Olivet for months on end. Awful experience, this company is liable for the health concerns and injuries these tents are causing. They are aware of it and have done nothing to change or help the situation. Criminal. Resolution Sought Compensate injuries, negligence to communicate with me for months and sell a Children's Tent product manufactured and covered in Fiberglass. This is a liability and needs to be addressed so families can become aware if they own these tents by Olivet International.

Company Response

1/4/2023

The customer's claim has been denied by the insurance company due to lack of supporting documentation. Thank you.

Customer Rebuttal

1/6/2023

I provided in full 3 page a letter detailing our injuries along with pictures. The Target reciept with date and time the purchase of this tent with model #. Please explain Olivet what documention you are refering to that I have not already submitted to Denise L via email.

Company Final Response

1/10/2023

The company has submitted this claim to the insurance company. The insurance company has denied the claim based on lack of documentation. Please reach out to the insurance company for any further inquiries. Thank you.

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