Complaints for P. C., Inc. in Burbank, CA - 13107123

239 West Olive Avenue
Burbank, CA 91502 | Get Directions

(626) 485-0416

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

One complaint on file alleges the company collected $3500, for re-roofing and to rubberize a garage, but failed to complete the contracted work. The consumer alleges the roof was left with sinkholes that the company failed to correct and the garage work was never performed. The complaint further alleges, after accepting full payment, the company refuses to return to complete the work, make repairs or to refund the $3500. To date, the complaint remains unanswered.

Complaint Closing Statistics

0 complaints against P. C., Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

P. C., Inc. complaints