Complaints for Pacific Concepts in Redondo Beach, CA

1525 Aviation Blvd. Suite 291
Redondo Beach, CA 90278 | Get Directions

(310) 943-7635

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a variety of problems relating to shipping, delivery, billing and customer service. Some customers complain that items ordered are delivered in the wrong color, arrive damaged or with parts missing, or are not delivered at all. Complainants allegedly experience difficulty with exchanges, returns, or with obtaining missing or damaged parts. Other complainants are dissatisfied with the restocking fees imposed by the company when returns are due to company shipping errors or incorrect, or incomplete merchandise. Many customers complain they are unable to contact the company to arrange exchanges or returns, alleging e-mails and phone calls are not answered by the company.

The company responds to some complaints by shipping orders, or sending exchange parts or missing items. Most recent complaints have not been addressed.

Complaint Closing Statistics

0 complaints against Pacific Concepts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Pacific Concepts complaints