Complaints for Pacific International Company in Diamond Bar, CA

20955 Pathfinder Road, Suite 100
Diamond Bar, CA 91765 | Get Directions

(909) 444-7660

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege that Picasso lithographs purchased from the company were not authentic, or that signatures on prints taken to art professionals were said to be questionable or not authentic. Complainants also allege that artwork purchased was appraised for considerably less than the purchase price, the company failed to deliver merchandise as agreed, or that the customer was unable to reach the company to facilitate returns, refunds or exchanges.

The company responded to one complaint by asking the customer to provide documentation on the purchase. The response did not address the complainants’ allegations, and was referred back to the company for reconsideration.

Complaint Closing Statistics

0 complaints against Pacific International Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Pacific International Company complaints