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Package Data Services, Inc. complaints

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16735 Saticoy, Suite 101
Van Nuys, CA 91406 | Get Directions

(800) 320-1299

http://www.packagedata.com

Monday - Friday 7:00am-1:00pm

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Total Amount in Dispute:
$400.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege deceptive sales practices. Businesses complain they receive office products unsolicited, or that company representatives make calls to their employees misrepresenting that they are the company's regular supplier.

The company responds to complaints by apologizing for miscommunications, and by agreeing to pick up unwanted merchandise at their expense and by removing the complainant from their customer list.

Complaint Closing Statistics

1 complaints against Package Data Services, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Package Data Services, Inc.

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12/16/2025

RESPONSE: Complaint was not answered Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

11/20/2025

They called our front desk asking basic questions like what printer model we use. Our staff answered because it sounded like a routine supply inquiry. We NEVER placed an order, never requested anything, and didn't authorize any shipment. A few days later, a box with printer cartridges shows up addressed to us. We assumed it was a mistake and left it unopened. Two weeks later, they send an invoice demanding payment. When we contacted them to dispute it and explain that no one ordered anything, the only thing they kept sending back was a "proof of delivery," which means nothing because we receive many packages as part of daily operations. They can't provide any written order, approval, or purchase request from us—because none exists. This is a classic unsolicited merchandise scam. Resolution Sought We want them to send us the return shipment and stop calling us.

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