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Paradigm Gold Group, LLC complaints

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20700 Ventura Blvd Suite 208
Woodland Hills, CA 92077 | Get Directions

(844) 778-3241

http://www.paradigmgoldgroup.c...

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Total Amount in Dispute:
$4,678.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Paradigm Gold Group, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Paradigm Gold Group, LLC

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4/7/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $4,678.00 Amount Settled: $0.00

Customer Complaint

2/27/2024

I was solicited by phone and purchased 5 gold buffalo gold coins from Paradigm Gold Group, LLC on 8/10/2023 for $11,695. Only 2 gold coins were sent in August and after i made numerous phone calls one additional coin was sent in September. I have repeatedly requested, and was promised, shipment of the two remaining coins but delivery was never made. David Wolfson, Paradigm CEO, currently has stopped accepting my calls. I have reported this fraud to the BBB and the FTC without any remedial activity. I can fax documentation of all activity, if you require. Thank you in advance. Resolution Sought Complete my order and send the 2 remaining coins or send me the present coin value for 2 US Buffalo, mint condition, gold coins.

Company Response

3/26/2024

Company states; Please be advised that Mr. Maegerle's metals will be delivered as promised by the end of this week.

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