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Perfect Tax Relief, Inc. complaints

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15233 Ventura Boulevard Suite 500
Sherman Oaks, CA 91403 | Get Directions

(888) 814-9787

http://www.perfecttaxrelief.co...

24/7 support available. Call us at 888-222-8814

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Total Amount in Dispute:
$11,432.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

4 complaints against Perfect Tax Relief, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
0	Unanswered

4 complaints against Perfect Tax Relief, Inc.

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4/12/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $3,400.00 Amount Settled: $0.00

Customer Complaint

3/26/2026

I hired perfect tax relief on the February 18 2025 about my tax problem they said they could help me with it and be sure to help me on February 20 2025 they called and said there wasn't anything they could do but I still had to pay them Resolution Sought I would like to get refunded my money that was a waste

Company Response

3/30/2026

We strongly dispute the statements made in this complaint and would like to clarify the facts. The client retained our firm on February 18, 2025 to assist with a state tax matter. Contrary to the claim that “there wasn’t anything we could do,” we in fact identified and prepared a clear and viable resolution. Specifically, we drafted a complete installment agreement with the State of South Carolina on the client’s behalf. This agreement was fully prepared and ready for submission. Beginning on May 22, 2025, we sent the agreement to the client for review and signature and followed up no fewer than six times in an effort to finalize and submit the resolution. The only remaining step required to complete the process was the client’s signature and cooperation. Despite repeated outreach, we received no response. It is therefore inaccurate to state that no work was done or that no solution was available. On the contrary: * A resolution strategy was identified * A formal installment agreement was fully prepared * Multiple follow-ups were made to complete the process The matter was ready to be resolved, pending only the client’s participation. We fulfilled our obligations under the agreement in full and made persistent efforts to move the case forward. The inability to finalize the resolution was solely due to lack of response from the client. Given these facts, there is no basis for a refund. We remain willing to assist the client in completing the agreement should he choose to cooperate so the resolution can be finalized. Sincerely, Adi Harari CEO, Perfect Tax Relief

3/12/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $562.30 Amount Settled: $0.00

Customer Complaint

2/3/2025

I got kicked around like a soccer ball from one person to the other getting nowhere when I tried calling no one would answer voicemails nothing. But they took my money real quick and continue taking it after I told them I no longer need their help Resolution Sought I would like a refund $562.30 + 500 for all the BS and time wasted and now overdraft fees

Company Response

2/26/2025

We appreciate you reaching out and giving us the opportunity to address your concerns. Our records show that you paid a $95 filing fee to process your Power of Attorney so we could represent you. Additionally, you agreed to pay for the preparation and filing of three years of tax returns, but you never submitted the necessary documents for us to proceed. Despite this, the state moved forward with collection efforts, leading to the levy on your bank account—something we could have assisted in preventing had we received your cooperation. We take client concerns seriously and strive to provide fair resolutions. If you can provide proof of the additional payments you mentioned, we will be happy to review them and issue a credit if applicable. However, our records do not reflect any payments beyond the initial $95 filing fee. Please feel free to reach out if you need further clarification.

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