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Phoenix Gardens of Nevada LLC complaints

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9925 West Russell Road, Unit 206
Las Vegas, NV 89148 | Get Directions

(702) 795-0429

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Total Amount in Dispute:
$1,275.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Phoenix Gardens of Nevada LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Phoenix Gardens of Nevada LLC

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3/19/2025

RESPONSE: Complaint was not answered Amount in Dispute: $1,275.00 Amount Settled: $0.00

Customer Complaint

2/21/2025

One of the worst property managers I have ever seen in 10 years of renting. they literally never answer their phone! and just this last few days ago they had the audacity to put an eviction notice on my door saying I haven't paid rent. i dropped off my rent check in their drop box and confirmed with my bank that the check was cashed yet they put an eviction notice on my door! and guess what no one at the office, no response to emails, phone calls, or voicemails. even when it says there supposed to open; online and on their door no one is even in the office!!! Resolution Sought My unit number is 1032. I dropped off my check into their drop box and I confirmed with my bank that the check was credited to account 1173900524 . This property is claiming that I did not pay rent and put an eviction notice on my door. This needs to be resolved asap. This is absolutely ridiculous and someone needs to be held accountable for this lack of professionalism. Someone needs to contact me asap.

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