Phoenix Gardens of Nevada LLC reviews

Terrible managment, worst I've ever had

The managment is terrible. First of all, the don't answer their phones. This was even the case before I moved in. They didn't even call back. I had to keep calling. Now that I live here I find they still do the same. They don't care about their tenants. I've never lived anywhere they don't answer their phones!! Next, I complained about my neighbor having a dog, which is against their rules. In fact, I have seen about 20 dogs at the property, so they obviously lied about that. The jerk of a manager, told me that they were investigating it and that there was a moratorium on evictions so they couldn't do anything about it. Now that the moratorium has been lifted and their dog is making thundering noises running back and forth several times a day I called again and asked what they were going to do about it. I have called three times and the jerk is avoiding me by not calling me back. I have never had management of any apartment complex not return my calls. After all I am a tenant and I am paying rent there. They should do their job. I even asked about it several weeks ago in an email & he never addressed it. This is a terrible place to live since the management doesn't care about their tenants and I advice anyone against moving there!

Violates rental agreement

Moved out after 3 years on 7/17/18 (reason raised rent $200/month). Property is in Las Vegas (Southwest Ranch Condos). Rent always on time. Apartment in excellent condition. Only normal wear and tear. Did not need to repaint (never hung pictures so no holes in walls to repair). Manager commented he appreciated how we kept the unit and thanked us for the move-in condition of the apartment. We were told our cleaning deposit would be refunded to us. Rental agreement said it would be sent in 20 days. It is now 9/12/18 and we still haven't received it after several calls and emails to corporate from on-site manager.