Complaints for Platinum Credit Counseling, Inc. in Lake Forest, CA

1 Spectrum Pointe Drive Suite 135
Lake Forest, CA 92630 | Get Directions

(800) 595-1044

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

A couple of complainants allege to have verbally agreed to services, but later rescinded their agreement only to have their accounts debited for hundreds of dollars. These customers claimed they did not sign a contract. One other complainant alleges services were not provided and the company failed to specify the interest rates, amounts of payment, and that they would retain the enrollment fee.

The company responds by cancelling agreements, and issuing full refunds. In one case, the company states they did not receive the notice to cancel in time to prevent the account from automatically being debited. The company responded to the last complaint by stating interest rates and monthly payments were provided in writing, at the time of enrollment and a full refund was credited.

Complaint Closing Statistics

0 complaints against Platinum Credit Counseling, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Platinum Credit Counseling, Inc. complaints