Complaints for Portal Response Technology in Glendale, CA

135 South Jackson Street, Suite 200
Glendale, CA 91205 | Get Directions

(818) 630-0700

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to fulfill their contractual obligations, fails to honor their money back guarantee, and fails to provide refunds. Customers complain the company verbally misrepresents the terms of their contract, and that contract clauses concerning services provided, and the company’s money back guarantee are deceptively worded or misleading. In some cases, complainants report that the company falsifies traffic reports, or, that they were led to believe that the keywords they purchased would result in a specific number of customer hits on their website. Most complainants request refunds.

The company responds to some complaints by disputing the allegations, denying refunds, and referring complainants back to the terms and conditions of the signed contract. In a few cases, refunds were issued. Allegations of misleading contracts and verbal misrepresentation are generally not addressed.

Complaint Closing Statistics

0 complaints against Portal Response Technology closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Portal Response Technology complaints