Complaints for Premier Properties and OC Rentals in Orange, CA

2133 West Chapman Avenue Suite M
Orange, CA 92868 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation of services offeres falsified listings and inability to obtain refunds. Customers complain that property listings given are occupied by tenants or owners are listed without the owners permission or are outdated or fictitious.~~The company responds to most complaints by advising complainants they failed to comply with terms or conditions of their refund policy and therefore are ineligible for refunds. In a few cases the company offered to continue services in leiu of issuing a refund.

Complaint Closing Statistics

0 complaints against Premier Properties and OC Rentals closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Premier Properties and OC Rentals complaints