Complaints for Professional Business Solutions in Los Angeles, CA

1948 North Kenmore
Los Angeles, CA 90027 | Get Directions

(818) 630-5080

http://www.edebtfree.org

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Of the complaints we have received against this company, in at least some cases, the complaint allegations are very serious.

Some complainants allege the company fails to perform services as agreed. A few customers report their credit ratings were further damaged when the company advised them not to pay their bills so that creditors would negotiate. Following these instructions, resulted in late fees, penalties, collections or lawsuits for some complainants. Most complainants allege the company fails to return calls, or send progress reports on the status of their debts.

The company responds to complaints by issuing refunds in some cases, or advising that they believe the customer did not save funds as they are obligated to do for settlement purposes. The company denies that they instruct clients to stop paying their bills.

Complaint Closing Statistics

0 complaints against Professional Business Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Professional Business Solutions complaints