Complaints for Prudent Choice LLC in Irvine, CA

2040 Main Street Suite 700
Irvine, CA 92614 | Get Directions

(877) 661-2273

http://www.prudentchoice.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege the difficulty receiving refunds, failing to return calls or issues contacting the company, and not honoring their 30-day money-back guarantee. Some consumers complained that the discounts or services claimed by the company were not available. Others said that the company charged their credit without authorization. Customers have reported that while the company offered a refund they have failed to receive it.

The company responds in some cases by providing refunds. In other cases, the company indicated that they will provide a refund at a future date. In other cases, the company provided explanations that their offer is not insurance but a discount plan and that they disclose this, that the enrollment fee is non-refundable but in some cases they refund it as a customer accommodation, cancelling memberships, and explaining that the plan automatically renews as part of their agreement.

Complaint Closing Statistics

0 complaints against Prudent Choice LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Prudent Choice LLC complaints