PSA DNA Authentication Services reviews

UNPROFESSIONAL BEHAVIOR AND MISREPRESENTATION !!

I purchased a collection of J.W.Morey Negro League Sports Cards from HERITAGE Auctions in 2008 which, at time of purchase, had an endorsement saying " PRE-CERTIFIED by PSA/DNA,by PSA/DNA . These cards were submitted in Jan. 2020 and received at PSA on Feb. 19th. PSA closed in March due to Corona concerns and upon reopening I gave them 1 month to get up to speed. I contacted them in June about the time to process the cards and was then told they could not be Authenticated AND I WOULD HAVE TO PROVIDE SOME PROVENANCE. It took 1 day to forward them 2 items : . A conversation with Mr. Morey himself . then evidence that HUNT Auctions had in the prior month, sold a set just like mine. Additionally, I provided another vendor who had sold the cards in 2019 . As of 10/7/20 neither Heritage or myself has been able to get PSA to make a provision for the Cards as a Collectors Group for encapsulation..they will grade the autographs but not the Cards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