Complaints for Public Management Services, Inc. in Torrance, CA

2700 West 182nd Street Suite 200
Torrance, CA 90504-5217 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege their court documents are incorrectly filed, or not filed at all. Other customers complain the company charges a $100 cancellation fee which is not disclosed until after the contract is signed, or that post dated checks are deposited prematurely. The company responds to most complaints by disputing allegations, offering explanations for their actions, or in some cases issuing refunds. Some complaints are unresolved, meaning customers are not always satisfied with the company's response. Other complainants claimed they never received their refunds. Other complaints are unanswered.

Complaint Closing Statistics

0 complaints against Public Management Services, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Public Management Services, Inc. complaints