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Puls Home Service complaints

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444 Spear Street Suite 210
San Francisco, CA 94105 | Get Directions

(855) 852-8485

http://puls.com

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Total Amount in Dispute:
$156.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Puls Home Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Puls Home Service

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7/6/2025

RESPONSE: Complaint was not answered Amount in Dispute: $156.43 Amount Settled: $0.00

Customer Complaint

6/10/2025

Called the company to get a plumber and he came Thursday June 5. He unclogged the toilet and charged me. The toilet however was noted to still be going down slowly and by the next morning was still clogged. The company stated they have a 90 day guarantee. I recalled them them next morning and was booked for the technician to come back again the next day. He came Friday I was not home. I had been told on the phone this would be for the Guarantee as this is the same toilet and same exact issue. I spoke to the technician at the time on the phone when he was there as I was at work. On the phone all he claimed was that he had fixed it the first time I came I told him when I got home after you left from fixing it it was still not going down appropriately it was slow and then quickly reclogged so you didn't fully fix it. He didn't respond all he said was well what do you want me to do. Do you want me to fix it or not? I said fix it. A day later I get a bill. I call Puls am told by customer service they will look into it and call me back. They never called me back instead I get billed yet again. I call them again and told they will look into it again… at this point it makes no sense literally same bathroom was told a 90 day guarantee for the job and they they are charging me again ? Resolution Sought Honor the 90 day guarantee and stop charging me for something that was not fixed the first time around.

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