Complaints for Quality Office & Printing Supply in Van Nuys, CA

P.O. Box 10429
Van Nuys, CA 91410 | Get Directions

(818) 994-6030

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege receipt of unordered toner products accompanied by invoices demanding payment. Others allege the company referred their unpaid account to collections, receipt of generic toner products when name brands were offered during the initial phone solicitation, or they are charged for products that have not been received.

The company responds to most complaints by issuing call tags for the merchandise to be picked up, canceling invoices, or agreeing not to contact the complainant in the future. The company responds to other complaints by denying the allegations or explaining that the balance due is valid and since a payment has not been received, collection efforts are necessary.

Complaint Closing Statistics

0 complaints against Quality Office & Printing Supply closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Quality Office & Printing Supply complaints