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R C's Towing, Inc complaints

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7821 Burnet Avenue
Van Nuys, CA 91405 | Get Directions

(818) 787-7700

http://www.rcstowing.com

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against R C's Towing, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against R C's Towing, Inc

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6/13/2022

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

5/18/2022

My truck was illegally towed by Rcs and they crashed and destroyed it in the process. I am a female who had to go get her truck in the middle of the night in van nuys and the owner Ronnie who was out partying asked the guy who was getting my truck if I noticed what they had done. To his shock I knew Spanish. He said he would pay for all the damages and it's been over a year of him giving me run arounds and didn't pay a dime and made me feel violated and forced into going to sushi with him to discuss fixing my vehicle. He owes me minimum for damages 10k and for the harrassment time waste and suffering a whole lot more. He will be getting sued. Apparently I'm not the first person he's done this to and the guy drives luxury vehicles and has a daughter my age shame on him he should be in jail. Resolution Sought Pay me the money you owe me plus extra for all the time you carelessly wasted of mine and other damages you caused and be a decent person. You destroyed my truck promised to pay the damages and then disappear like a snake. Pay me what you owe.

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