Complaints for Reactive Alloy Designs in San Clemente, CA

608 Via Promontorio
San Clemente, CA 92672 | Get Directions

(800) 217-3292

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they are solicited to test market golf clubs for a 45 day trial period, with no obligation if returned. Customers complain they are asked for their credit card number and are charged a $1500 deposit which the company claims will be credited back, if they return the clubs. Most allege they return the clubs after the 45 day trial period, however, the company fails to credit their deposit back to their credit card.

Complaint Closing Statistics

0 complaints against Reactive Alloy Designs closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Reactive Alloy Designs complaints