Complaints for Red Alert Models in Los Angeles, CA

600 Wilshire Blvd. Suite 1200
Los Angeles, CA 90017 | Get Directions

(310) 445-8880

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

This company has a pattern of complaints alleging misrepresentation of services offered. Some customers claim the company represent themselves as a management company and offer employment only to collect fees for Zed cards. The customers claim they do not obtain employment and are denied refunds upon canceling. In other cases, customers complained of the quality of the Zed Cards received, or that the company failed to provide all of the Zed Cards purchased.

The company responds to some complaints by denying refunds claiming the customer signed an agreement to have Zed Cards printed and refer to their agreement which states that their will be no refund issued or a cool off period. Additionally, refunds are denied because the company claims print jobs were completed and that all payments are delivered to the printing company. In some cases, the company offers a credit for additional services.

Complaint Closing Statistics

0 complaints against Red Alert Models closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Red Alert Models complaints