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Red Hawk Casino complaints

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1 Red Hawk Parkway
Placerville, CA 95667 | Get Directions

(530) 677-7000

http://www.redhawkcasino.com

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Total Amount in Dispute:
$206,650.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Red Hawk Casino closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Red Hawk Casino

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9/27/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $206,650.00 Amount Settled: $0.00

Customer Complaint

8/3/2023

They refuse to pay me the correct amount of money which is above sent me home with $ 2067 dollars I have a picture of the slot machine picture over $200,000 on the screen telling me that $100,000 pennies does not equal $10,000 they refuse to play me Resolution Sought I would like to be paid the correct amount of money

Company Response

9/15/2023

Company states: On July 26, 2023 the Complainant hit a jackpot on a penny slot machine. The machine shows the winnings in "Credits". Each credit is worth a penny or .01cent. The Claimant's machine had a "Credit" of 206,650 pennies which totals $2,065.00 in dollars. The Complainant was paid the correct amount of $2,065.00. Hopefully this answers the Claimant's question(s).

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