Red Roof Inn & Suites Piqua Reviews

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Glanileicy N.

Posted on 2/10/2020

Cancellation policy

I booked 7 rooms, with a confirmation and cancellation policy that states that if cancel before 4 pm on the day of check in there is no penalty, I went in person and cancelled around 7 am in the day of check and they still went ahead and charge the credit card, they don't want to refund my money even though I have an email for each one of the reserved rooms with the same cancellation policy. They responded to this complaint with lies, the response looks like something a 5 year old would say to get out of troubled.

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