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Redangos complaints

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9230 Sprucewood Road
Burke, VA 22015 | Get Directions

(434) 922-2663

http://www.redangoos.com

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Total Amount in Dispute:
$1,489.00

Total Amount Settled:
$909.00

Complaint Experience

88%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

59 complaints against Redangos closed in last 3 years.

Complaints	Type of response
38	Making a full refund, as the consumer requested
0	Making a partial refund
10	Agreed to make an adjustment
0	Refusing to make an adjustment
3	Refuse to adjust, relying on terms of agreement
7	Unanswered

59 complaints against Redangos

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11/20/2025

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $20.00 Amount Settled: $20.00

Customer Complaint

11/7/2025

I ordered children books online and paid with a Credit card. Never received a confirmation of shipment and no response from email. The phone number is to a voicemail that says they do not respond via phone and it is the same voice/message as the one from Zogomom.com which is running the same scam probably. I will submit complaint for them as well. Resolution Sought i want a refund please. We are a nonprofit and cannot afford to lose funds.

Company Response

11/9/2025

Hello, Order is canceled. Full refund will reach your bank in 4-7 days. Best Regards

9/19/2025

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $9.50 Amount Settled: $9.50

Customer Complaint

9/4/2025

I ordered a book on Redangos.com only to find out it's a fraudulent website. I have an order # and have tried reaching out for a refund or status on my order, but was unsuccessful. Resolution Sought Give a refund of $9.50.

Company Response

9/7/2025

Hello, Order is canceled. Full refund will reach your bank in 4-7 days. Best Regards

Customer Rebuttal

9/19/2025

Thank you so much for getting back to me. Yes, I was refunded the full amount. Thank you again so much.

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