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Redangos complaints

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9230 Sprucewood Road
Burke, VA 22015 | Get Directions

(434) 922-2663

http://www.redangoos.com

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Total Amount in Dispute:
$763.00

Total Amount Settled:
$300.00

Complaint Experience

90%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

31 complaints against Redangos closed in last 3 years.

Complaints	Type of response
13	Making a full refund, as the consumer requested
0	Making a partial refund
11	Agreed to make an adjustment
0	Refusing to make an adjustment
3	Refuse to adjust, relying on terms of agreement
3	Unanswered

31 complaints against Redangos

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4/28/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $29.90 Amount Settled: $29.90

Customer Complaint

4/12/2024

I was browsing to buy a boxed set of Throne of Glass books and I came across Redangoos. They advertised the boxed set for 29.90. I read all through the description and nowhere did it say that it was a digital download. The description says the full set of 8 books plus a poster. I get the confirmation email and it sends me to a digital download of the books. The company has not responded to me emails about a refund. Resolution Sought I would like a full refund of 29.90 for false advertisement.

Company Response

4/15/2024

Hello, Order is canceled. Full refund will reach your bank in 4-7 days. Best Regards

5/1/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $28.50 Amount Settled: $28.50

Customer Complaint

4/4/2024

I ordered a book series box set from this website but later found it to be a scam. There was no tracking for shipping and I did not receive the books Resolution Sought Money back

Company Response

4/18/2024

Hello, Order is canceled. Full refund will reach your bank in 4-7 days. Best Regards

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