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Redangos complaints

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9230 Sprucewood Road
Burke, VA 22015 | Get Directions

(434) 922-2663

http://www.redangoos.com

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Total Amount in Dispute:
$1,440.00

Total Amount Settled:
$860.00

Complaint Experience

88%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

56 complaints against Redangos closed in last 3 years.

Complaints	Type of response
35	Making a full refund, as the consumer requested
0	Making a partial refund
10	Agreed to make an adjustment
0	Refusing to make an adjustment
3	Refuse to adjust, relying on terms of agreement
7	Unanswered

56 complaints against Redangos

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8/28/2025

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $9.50 Amount Settled: $9.50

Customer Complaint

8/13/2025

I ordered a book online from this company and never received it. I called and emailed to Email: [email protected] Phone: +19492168054 and received no answer. Resolution Sought I would like a refund and hope that others can be alerted to this scam.

Company Response

8/13/2025

Hello, Order is canceled. Full refund will reach your bank in 4-7 days. Best Regards

Customer Rebuttal

8/15/2025

There is no further issue on my part once I receive a full refund.

8/19/2025

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $9.90 Amount Settled: $9.90

Customer Complaint

8/1/2025

I did not even click to pay, I just opened my paypal and then exited out and it charged me. Then I emailed support and they stated it was a digital download sorry for the confusion, but would never let me know how to get a digitial download. I never created and account, never received an email that I did a purchase and the listing said nothing about a digitial download. Resolution Sought I would like my refund and this website needs to be taken down since it is fraud. I have searched and many said the same thing has happened.

Company Response

8/6/2025

Hello, We are sorry that client are not happy with our service. We have check and we can cancel this order. To cancel it we need order number. Full refund will be made in 24h. and you will receive it to your bank in 4-7 days. Best Regards

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