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Redangos complaints

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9230 Sprucewood Road
Burke, VA 22015 | Get Directions

(434) 922-2663

http://www.redangoos.com

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Total Amount in Dispute:
$1,461.00

Total Amount Settled:
$895.00

Complaint Experience

88%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

57 complaints against Redangos closed in last 3 years.

Complaints	Type of response
37	Making a full refund, as the consumer requested
0	Making a partial refund
10	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
7	Unanswered

57 complaints against Redangos

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4/27/2026

RESPONSE: Agreed to make an adjustment Amount in Dispute: $14.99 Amount Settled: $0.00

Customer Complaint

12/10/2025

I ordered Junie B. Jones books box set in Oct 2nd on the website : redangoos.com for $14.99. Now Dec 6th I still haven't received my books. My invoice #AB-49734. Resolution Sought I would like to get refund to my original payment method :PayPal please if they don't ship my books.

Company Response

12/10/2025

We're sorry to hear that you're not satisfied with our service. Please note that we only sell eBooks, which are delivered instantly via email after purchase. After reviewing your order, we can proceed with a cancellation if the eBook does not meet your expectations. To request a cancellation, please complete the following form: Order Number: Order Date: Full Name: Email Used for Purchase: Once we receive your request, we will process a full refund within 24 hours. The refunded amount should appear in your bank account within 4-7 days. Best regards

Customer Rebuttal

12/15/2025

Thank you for your quick response, I'm very appreciate your help and I will follow up with their Request cancellation. I hope you have a wonderful holiday with family. Best regard Tran

11/20/2025

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $20.00 Amount Settled: $20.00

Customer Complaint

11/7/2025

I ordered children books online and paid with a Credit card. Never received a confirmation of shipment and no response from email. The phone number is to a voicemail that says they do not respond via phone and it is the same voice/message as the one from Zogomom.com which is running the same scam probably. I will submit complaint for them as well. Resolution Sought i want a refund please. We are a nonprofit and cannot afford to lose funds.

Company Response

11/9/2025

Hello, Order is canceled. Full refund will reach your bank in 4-7 days. Best Regards

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