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Reliable Appliance Service Inc complaints

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324 Coogan Way
El Cajon, CA 92020 | Get Directions

(800) 767-4040

http://www.reliableserviceco.c...

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Total Amount in Dispute:
$1,916.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

4 complaints against Reliable Appliance Service Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

4 complaints against Reliable Appliance Service Inc

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6/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $103.00 Amount Settled: $0.00

Customer Complaint

5/20/2024

I had called them to look at my dryer. They charged $100 service fee to come out. The part they claimed was $150 to replace was actually $10 online. When I told them they said it's the labor. So that would be $450 on labor to change a thermostat. I paid the $100 come out fee and found someone else to do it. They fixed it for $125 vs $465 AND the tech from Reliable left a un associated part on the dryer, the gas valve, disconnected to even if I changed the thermostat it wouldn't work. Turns out all it needed was a fuse change. These guys are absolute con men. They have 1 star on yelp with 89 reviews. These guys are crooks and need to be stopped. Resolution Sought Refund my $100 and not be allowed to steal from consumers any longer.

8/23/2023

RESPONSE: Complaint was not answered Amount in Dispute: $89.95 Amount Settled: $0.00

Customer Complaint

7/28/2023

The repairman did not come back for the replacement. I have a pink slip, No 529859. He said that he would have to order a new part. The date was July 8th 2021. I called him last year. He said that he had to order the part from China. He never come to my home. Resolution Sought The bill is $89.95. So, Please refund the money.

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