Reliable Rentals complaints

Complaint Experience

N/A

BCA's Summary and Analysis:

Complainants allege misrepresentation of services provided, and difficulty obtaining refunds. Some customers complain they are advised to drive past a specific property, and if interested, call back to schedule an appointment, fill out applications, and leave a deposit. Many customers report they are told no one else would be allowed to view the property once their deposit was made. Clients found that upon returning to the properties, they had been rented to others who had not contracted with Reliable Rentals. Other clients allege houses or properties listed belong to other individuals or other property management companies, and have no direct or indirect relationship with the company. Several complain they are charged $40 for credit reports, but no inquiries had been made to the credit reporting agency by the company. Most customers also allege the company fails to keep their office open during regular business hours, fails to return phone calls, and fails to refund money paid for services not provided, or for deposits paid towards property rentals. The company responded to a few complaints by reminding customers of their refund policies. All other complaints are unanswered.

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