Complaints for Rentwave in Santa Monica, CA - 13149164

204 Bicknell Avenue
Santa Monica, CA 90405 | Get Directions

(800) 710-5478

http://www.rentwave.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege deceptive advertising in connection with property lists, dissatisfaction with cancellation and refund policies, and poor customer service. Some customers complain they join the service to get information on a specific property which is listed on the company's Internet site. After fees are paid, they discovered the property is unavailable, or rents are considerably more than the listed price. A few report dissatisfaction with the pro-rated or partial refund amount received. Complainats contend they were misled into purchasing the service, therefore should not be penalized for cancelling. Some customers complain lists are not provided as agreed, calls are not returned, and e mail messages are not responded to.

The company responded to a few complaints in 2004 by issuing partial refunds in accordance with their refund policies. Allegations concerning false advertising or quality of services are generally not addressed.

Complaint Closing Statistics

0 complaints against Rentwave closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Rentwave complaints