Complaints for Resort Resale Advocate Group in Newport Beach, CA

3848 Campus Drive Suite 209
Newport Beach, CA 92660 | Get Directions

(949) 861-8591

http://www.resortresaleadvocat...

Monday - Friday 10:00 AM - 6:00 PM

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

This company is owned by 5 Star Resort Marketing Inc. of San Diego California. That company provides the same services as this business and 5 Star Resort Marketing has a negative rating with the Better Business Bureau. To view the reliability report for 5 Star Resort Marketing visit~http://www.bbb.org/san-diego/business-reviews/timeshare-companies/5-star-resort-marketing-in-carlsbad-ca-171993074/

Complaint Closing Statistics

0 complaints against Resort Resale Advocate Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Resort Resale Advocate Group complaints