Complaints for Rios Appliances in San Bernardino, CA

243 East Baseline Road
San Bernardino, CA 92404 | Get Directions

(909) 889-9789

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege the company sells defective appliances, and then, fails to honor their warranty to repair or replace the defective item. Other customers complain the company fails to keep scheduled appointments for repairs, or, repairs performed do not remedy the problem. One complainant alleges he wanted to purchase a used water heater. The complainant claims, the company picked up his old heater, repaired it, and then sold it back to him for $140. The company responds to a few complaints by offering explanations, agreeing to perform repairs, or in some cases making refunds or exchanges. Several complaints are unresolved, meaning customers are not satisfied with the company's response. Most complaints are unanswered.

Complaint Closing Statistics

0 complaints against Rios Appliances closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Rios Appliances complaints