Rios Appliances ratings, reviews and complaints - Major Household Appliances Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege the company sells defective appliances, and then, fails to honor their warranty to repair or replace the defective item. Other customers complain the company fails to keep scheduled appointments for repairs, or, repairs performed do not remedy the problem. One complainant alleges he wanted to purchase a used water heater. The complainant claims, the company picked up his old heater, repaired it, and then sold it back to him for $140. The company responds to a few complaints by offering explanations, agreeing to perform repairs, or in some cases making refunds or exchanges. Several complaints are unresolved, meaning customers are not satisfied with the company's response. Most complaints are unanswered.

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Complaint Closing Statistics

0 complaints against Rios Appliances closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business sells and repairs appliances.

Primary Contact:	Margarito Rios (Co-owner)
Business Started:	1/1/1998
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

245 East Baseline, San Bernardino, CA, 92410

Reputation Report

Rios Appliances

Complaints and Resolutions

Other Information