Complaints for Roal Consultants Corporation in Cerritos, CA

18000 Studebaker Road Suite 785
Cerritos, CA 90703 | Get Directions

(866) 888-7625

http://www.roalcorp.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company claims they can stop foreclosure proceedings and offer assistance to initiate negotiations after collecting advance fees for services ranging from $700-$1400. Customers complain, after paying for services, foreclosures did not stop and negotiations with the banks did not commence. Customers state the company also failed to return phone calls. Another complainant reports the company deposited a check when they were asked not to, and as a result the customer bounced checks. The company responded to a few complaints by disputing allegations of unfullfilled contracts, and stated they provided services as outlined in their client agreement, thus, no refund was due. Some complainants are not satisfied, and still felt that their money should be refunded. Other complaints are unanswered.

Complaint Closing Statistics

0 complaints against Roal Consultants Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Roal Consultants Corporation complaints