Roal Consultants Corporation ratings, reviews and complaints - Escrow Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company claims they can stop foreclosure proceedings and offer assistance to initiate negotiations after collecting advance fees for services ranging from $700-$1400. Customers complain, after paying for services, foreclosures did not stop and negotiations with the banks did not commence. Customers state the company also failed to return phone calls. Another complainant reports the company deposited a check when they were asked not to, and as a result the customer bounced checks. The company responded to a few complaints by disputing allegations of unfullfilled contracts, and stated they provided services as outlined in their client agreement, thus, no refund was due. Some complainants are not satisfied, and still felt that their money should be refunded. Other complaints are unanswered.

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Complaint Closing Statistics

0 complaints against Roal Consultants Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a foreclosure consultant.

Primary Contact:	Rogelio Guerra (President)
Business Started:	7/1/2002
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

According to the company's contract, they offer to assist homeowners in avoiding foreclosure by developing a plan for reinstatement. They offer no guarantee that any plan will be accepted. Representatives of foreclosure consulting companies are required by California Law to have a valid current Califonia Real Estate Sales License and must have a bond by a surety insurer in an amount equal to at least twice the fair market value of the real property that is the subject of the contract. The representative must provide this in writting and also a statement, in writting, under penalty of perjury, that they are properly licensed and bonded. Failure to comply with these requirements renders the contract void. By law, the contract must also provide for a three-day cancellation right and no monies must be paid prior to performing all the services set forth in the contract. Generally, failure to provide the cancellation notice means that your right to cancel exists until you are notified as required.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Myrna Silberyra (General Manager)

Owner

Reputation Report

Roal Consultants Corporation

Complaints and Resolutions

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