Complaints for Robert Moreno Insurance Services in Fullerton, CA

1400 North Harbor Blvd., Suite 250
Fullerton, CA 92835 | Get Directions

(714) 738-1383

http://www.rmismga.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complainants allege excessive delays in claim processing or the company fails to respond to inquiries on claims processes or procedures. Other customers complain that claims adjusters are not fair in evaluating damages to vehicles and in a few cases refused pay claims on the basis that damages were pre-existing. Several customers report rude or unhelpful customer service representatives or they experience problems concerning billing descrepancies or lapses in coverage.The company responds to some complaints by advising the BBB that the complainants claims are being investigated. In other cases responses asked complainants to supply driver's license numbers or other personal information as they were unable to locate the insured in their data base. Some complaints are not satisfied others are unanswered.

Complaint Closing Statistics

0 complaints against Robert Moreno Insurance Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Robert Moreno Insurance Services complaints