Robert Moreno Insurance Services

State law requires insurance companies to assist you (the policy holder) in determining the amount the insurer owes you. This includes disclosing to you all benefits coverages time limits or other provisions that apply to your claim. They are also required to respond to any communication that reasonably suggests that a response is required within 15 days. The law also requires them to provide any necessary forms assistance for proof of claim and begin any necessary investigation within 15 days of receipt of your claim. Upon acceptance of a claim with a properly executed release the insurer must pay any undisputed amounts within 30 days to resolve claims. To verify the license status of an agent broker or insurance company or with insurance related questions or problems you may contact the California Department of Insurance by writing to California Department of Insurance Consumer Communications Bureau 300 South Spring Street South Tower Los Angeles Ca. 90013 e-mail them at 927HELP@insurance. ca. gov or visit their website at www. insurance. ca. gov. The Better Business Bureau does not endorse recommend or disapprove of any product service or company.