Complaints for Ronco Corporation, Inc. in Austin, TX

15505 Long Vista Dr. Ste 250
Austin, TX 78728 | Get Directions

(805) 433-1030

http://www.ronco.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Although we have received a number of complaints against this company we feel that the number of complaints is not disproportionate to the amount of business the company transacts and the complaint allegations are typical of what we would expect for this industry and are not such that we would consider them serious. Complaints received contain allegations of failing to deliver ordered merchandise difficulty reaching company personnel to discuss the status of orders and difficulty obtaining refunds. Some complainants allege dissatisfaction with the quality of products.~~The company responds with proper consideration to complaints by providing explanation or refunds delivering products or offering other adjustments.

Complaint Closing Statistics

0 complaints against Ronco Corporation, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Ronco Corporation, Inc. complaints