Ronco Corporation, Inc. ratings, reviews and complaints - Mail-Order and Catalogs Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Although we have received a number of complaints against this company we feel that the number of complaints is not disproportionate to the amount of business the company transacts and the complaint allegations are typical of what we would expect for this industry and are not such that we would consider them serious. Complaints received contain allegations of failing to deliver ordered merchandise difficulty reaching company personnel to discuss the status of orders and difficulty obtaining refunds. Some complainants allege dissatisfaction with the quality of products.~~The company responds with proper consideration to complaints by providing explanation or refunds delivering products or offering other adjustments.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Ronco Corporation, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Ronco Corporation, Inc. sells various products both by mail order and through television infomercials.

Primary Contact:	Ron Munoz
Business Started:	1/1/1982
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Prior to purchasing merchandise be aware of the company's purchase policy. This company will accept cancellation of orders only prior to shipping with confirmation numbers listed. All shipping and handling charges are not refundable. Returns and exchanges must be made within 30 days of receipt of merchandise and be in factory condition including all original packing materials warranty cards manuals accessories and a return authorization number.~~The number of complaints brought to the firm's attention is not what we consider to be excessive given the nature of the business and the volume of business transacted. Complaint allegations also are generally typical of what might be expected for this type of business.

Other Considerations

This company has filed Chapter 7 bankruptcy. Under federal bankruptcy laws, Chapter 7 allows for liquidation of assets. For |information about filing a claim as a creditor, contact the clerk of the bankruptcy court.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Ronco Corporation Cutlery

Popeil Family Store

Ronco Aquisitions Corporation

Ronco Holdings, Inc

Bagel Cutter

Websites:
There are no additional web sites.

Contacts:

Nancy Barba (BBB Complaint Coordinator)