Rooms To Go (Headquarters) complaints

When we were at the store in Huntsville, we purchased the extended warranty. We told the woman we were moving to Louisiana and that we needed it to be delivered there. After researching it, she found out that it was not possible to deliver to our new home. She then said we can deliver the couch to the old house and move it with us. So we did. We used the couch for less than a month, and the back bars on the recliners started hitting our backs when we lay flat. We are currently using these couches as beds and are very unhappy with the product. We paid over $ 5,000 for this couch, and it's junk. When we called to obtain replacement pieces, as we were told was covered under the warranty, we were informed that moving out of state voided the warranty and to contact Guardian, who had the other policy. However, Guardian told us that they couldn't do anything because it is still under factory warranty. She was very pushy when it came to the purchase, as we wanted to wait until we moved, but she assured us that with the warranty, if anything happened to the couch, it would be replaced. This is highly frustrating! Resolution Sought Send us two new replacement recliner sections, or send us $550 to cover the amount of the warranty we purchased.

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It can be settled as soon as we receive the refund for the warranty.

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I have entered a Rooms to Go store once in my life, and that was 10 years ago! The $5,758.76 I spent on my first and only purchase from RTG was on November 22, 2024. Let me start at the end and then if you are interested, you can read why I came to my recommendation that you go somewhere else to shop. There are much better values out there than RTG. I base my conclusion on the fact that they must use high pressure commissioned sales staff to sell the really profitable add-ons like extra warranties and delivery upcharges. I ordered on-line expecting to waive a salesperson's commission but as it turned out, a salesperson from a store 440 miles from my home called me, his name was Muhammed Hussain, in Frisco, Texas. So much for on-line ordering. The way it is set up is as a sales referral portal, not true on-line ordering. This guy was telling me how the $500.89 "RTG free delivery" charge was because the furniture came out of Houston, he was saying what a good deal that was to hire 2 people to just come to Del Rio for delivery. Then he spent an inordinate amount of time trying to sell the extended care warranty (I didn't buy). Since I'm talking to a real live person I ask for a better price since I was buying multiple items and paying in advance, all to be delivered at once. He told me that this furniture was well made in the United States. He did not offer me any discount on the furniture, it was beyond his control. BTW, Resolution Sought Address my issues... There are much better values out there than RTG. I base my conclusion on the fact that they must use high pressure commissioned sales staff to sell the really profitable add-ons like extra war

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