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Rooms To Go (Headquarters) complaints

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11540 East US Highway 92
Seffner, FL 33584 | Get Directions

(813) 623-5400

http://www.roomstogo.com

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Total Amount in Dispute:
$41,473.00

Total Amount Settled:
$555.00

Complaint Experience

91%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

44 complaints against Rooms To Go (Headquarters) closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
1	Making a partial refund
22	Agreed to make an adjustment
0	Refusing to make an adjustment
15	Refuse to adjust, relying on terms of agreement
4	Unanswered

44 complaints against Rooms To Go (Headquarters)

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9/7/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

8/19/2025

Delivery driver dragged into my house the largest box out of a bedroom set I ordered from rooms to go. He did so by himself despite having 2 other helpers. He hit my ceiling fan with the box knocking it loose and function poorly. I recorded his confession. They have not resolved this for me, despite working on it for over a month. Resolution Sought I want the fan fixed or paid for, that's it.

Company Response

8/26/2025

Hello. Thank you for bringing this matter to our attention. All identified issues have been successfully addressed, and we are pleased to share that the customer is satisfied with the outcome.

7/24/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,200.00 Amount Settled: $0.00

Customer Complaint

7/2/2025

I purchased a blue leather living room set and the loveseat is peeling. I have had the set a few years and I am very disappointed with the quality of this so-called leather loveseat. Especially since the set is primarily used by me and my spouse. I was told that the set was leather and the cost of the set reflected what I assumed to be quality leather. At this point, I feel that I have been swindled out of my money for a product that is not as advertised. Resolution Sought Repair or replace loveseat.

Company Response

7/3/2025

Dear BCA, This is in response to this claim. Our office has reached out to our customer and are in the process of addressing their concerns. We trust this claim has been answered. Sincerely, Nannette O. Presidential Assistant

Customer Rebuttal

7/10/2025

I received a response from Rooms to Go on July 3rd that requested additional information which I provided on July 8th. The loveseat is peeling on the top section of the left seat. As stated in my initial complaint, I thought that I was purchasing top-grain leather, but this set is not top-grain leather everywhere the body touches. In order to preserve my set, I have also been cleaning and conditioning twice a year with Guard It leather cleaner. I don't have a problem with your warranty timeframes; my problem is with the false advertisement of the quality of the set that I purchased. With proper cleaning and conditioning, top-grain leather wouldn't break down like my set loveseat has done. According to the advertisement for this set, I purchased top-grain leather for a premium price only to find out I wasted money on a product that is not top-grain leather. I also attached pictured of the loveseat, and I have not gotten another response from Rooms to Go. At this time, there has been no resolution concerning this matter.

Company Final Response

7/24/2025

Our office has been in communication with our customer. The requested documentation was reviewed and an agreement has been reached with them directly. We believe the offer provided them satisfactorily resolves this matter.

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