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Rooms To Go (Headquarters)

433 inquiries |
Furniture Retail

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11540 East US Highway 92
Seffner, FL 33584 | Get Directions

(813) 623-5400

http://www.roomstogo.com

Company Rating

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Customer Reviews

based on 5 reviews.

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Complaint Experience

94%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

72 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/26/2021 Nina H.

Hire better people that do not discriminate against anyone.

The location is: 4404 Legendary Dr. Ste. A Destin FL 32541 (850) 460-3146. On 05/26/21 my family visited the store with the intention of purchasing living room furniture. At no time were we assisted by a sales representative and we were in the store for a least 30 minutes. This was totally ridiculous so we decided to leave. On the way out we approached a rep asking if we were being ignored because we were black. Of course we were told no, however it was obvious no one wanted to help us. There was 4 reps sitting around doing nothing the whole time we were there. I feel that the management at the store needs to do a better job training their people in customer service and especially classes on diversity & understanding other cultures. Also, always assist ANYONE that walks thru their doors. I felt uncomfortable and very disappointed in the staff behavior.

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Complaints and Resolutions

Total Amount in Dispute:
$72,472.00

Total Amount Settled:
$1,195.00

Complaint Experience

94%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

72 complaints against Rooms To Go (Headquarters) closed in last 3 years.

Complaints	Type of response
4	Making a full refund, as the consumer requested
1	Making a partial refund
42	Agreed to make an adjustment
0	Refusing to make an adjustment
21	Refuse to adjust, relying on terms of agreement
4	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Rooms To Go, sells living room, dining room & bedroom furniture with beds, sofas, tables and more.

Primary Contact:	Nannette Oyola (Complaint Department)
Business Started:	9/7/1990
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Rooms To Go.com, Inc.

Rooms To Go

Websites:
There are no additional web sites.

Contacts:

Steve Buckley (President)

Online Support

Customer Service

Nannette Oyola (Presidential Assistant)

Addresses:

P.O. Box 60107, City of Industry, CA, 91716-0107

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