Complaints for Royal Vacations, LLC in Palm Desert, CA

74-040 Highway 111 Suite L-219
Palm Desert, CA 92260 | Get Directions

(760) 641-8070

http://www.diamondresortvacati...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege that the company telemarketed them, and as an inducement to signing their agreement, told them that they had interested parties in renting their timeshares. When the promised rentals never materialized the timeshare owners claim that the company was difficult to contact and did not return phone calls.

The company responds to a few complaints by stating that the timeshare owners signed a life-time rental agreement and that no refund would be due until a future date and only if they failed to rent the timeshare.

Complaint Closing Statistics

0 complaints against Royal Vacations, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Royal Vacations, LLC complaints