Complaints for RZ Services in Montebello, CA

1001 West Whittier Blvd., Suite B
Montebello, CA 90640 | Get Directions

(323) 888-1655

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation, unfullfilled contracts, and inability to obtain refunds. Customers complain they paid the company large sums of money to obtain green cards, work permits , or other immigration related services for themselves or family members. Complainants report the company files paperwork incompletely, incorrectly, or fails to file paperwork at all. Some customers complain that paperwork was filed without the required filig fees, causing delays or rejection by the INS. Others report that checks submitted to Government offices for filing fees on behalf of clients were returned as NFS.

The company responded to two complaints by issuing a refund in one case, and by denying the complainants allegations in another.

Complaint Closing Statistics

0 complaints against RZ Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

RZ Services complaints