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1001 West Whittier Blvd., Suite B
Montebello, CA 90640
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(323) 888-1655

Company Rating

F

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants allege misrepresentation, unfullfilled contracts, and inability to obtain refunds. Customers complain they paid the company large sums of money to obtain green cards, work permits , or other immigration related services for themselves or family members. Complainants report the company files paperwork incompletely, incorrectly, or fails to file paperwork at all. Some customers complain that paperwork was filed without the required filig fees, causing delays or rejection by the INS. Others report that checks submitted to Government offices for filing fees on behalf of clients were returned as NFS.

The company responded to two complaints by issuing a refund in one case, and by denying the complainants allegations in another.

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Complaint Closing Statistics

0 complaints against RZ Services closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is providing immigration document preparation services.

Primary Contact: Romina Zadorian (Owner)
Business Started: 7/28/2006
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Licensing

California law requires companies that assist clients with the process of immigration to the United States to be licensed and bonded. A consulting service can only provide non-legal services, such as; filling out forms; assistance with obtaining supporting documents; or providing translation services. Only an attorney can provide legal advice.

Immigration document preparers, commonly referred to as “immigration consultants” must be registered, and post a $50,000 bond with the California Secretary of State. To confirm an individual has met these requirements, consumers may contact the Secretary of State, by writing to the Secretary of State, Special Filings, P O Box 942877, Sacramento, CA 94277, by calling Special Filings at (916) 653-3984, or visit the website at http://www.sos.ca.gov/business/sf/bond_search/

For businesses outside of California, please check with the agency that regulates this industry.

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Government Actions

Agency: California State Bar
Description: On April 28, 2008, in a coordinated effort with the Los Angeles County District Attorney’s office, The State Bar of California shut down operations of RZ Services, Inc., which had been providing immigration legal services without a law license.
A team of State Bar investigators entered the office, seized client files, served a court order on several banks to freeze the company’s accounts, and notified the phone company and the postal service to reroute phone calls and mail to the State Bar.
The company’s principal, Romina Aida Zadorian, was arrested by Los Angeles County sheriff’s deputies at her office. She is charged by the district attorney with 46 counts of grand theft, four of forgery and one of identity theft. According to a petition filed by the State Bar in Los Angeles County Superior Court, Zadorian is neither a licensed California attorney nor a duly bonded immigration consultant, yet she and RZ Services, Inc. provided legal services in connection with a variety of immigration applications, petitions and proceedings. Zadorian established a practice of collecting and then misappropriating filing fees intended for payment to the United States Department of Homeland Security Citizenship and Immigration Services.
The shutdown took place immediately after the State Bar obtained an interim order from the Superior Court assuming jurisdiction over Zadorian’s practice because of her unauthorized practice of law. Assumption of a law practice by a Superior Court under Business and Professions Code section 6126.3 is based upon the court finding that a person has engaged in the practice of law without being an active member of the State Bar or otherwise authorized to practice in California and that the interest of a client or interested person or entity will be prejudiced if the court does not assume jurisdiction.

Date of Action: 4/28/2008

Agency: Los Angeles City Attorney
Description: On April 29, 2008 the Los Angeles District Attorney’s office filed a felony complaint against this company’s principal, Romina Zadorian. The defendant is accused of bilking clients of hundreds of thousands of dollars through a large-scale immigration fraud ring. Ms. Zadorian faces 46 counts of grand theft of personal property, four counts of forgery and one count of identity theft.

According to the DA’s complaint, Ms. Zadorian ran an immigration consulting business, taking significant sums of money from respective clients. The charges allege the defendant pretended to be an attorney, and indicated that she could help immigrants with their immigration status by obtaining U.S. residency, citizenship, and work permits. Consumer complaints ultimately tipped off law enforcement authorities to the defendant’s criminal enterprise. Since 2003, prosecutors allege Zadorian has defrauded 46 victims with losses ranging from $6,000 to $20,000 each. The case is currently pending.

Date of Action: 4/29/2008

Comments and Analysis

An immigration consultant gives non-legal assistance or advice on immigration matters. The type of assistance may include: completing forms provided by state or federal agencies, translating a person's answers to questions in those forms, securing for a person supporting documents such as birth certificates, submitting completed forms, or making referrals to persons who could undertake legal representation for a person in an immigration matter. Only an attorney can provide legal service.

Immigration consultants are required by State law to provide customers with a written contract. The contract should describe the services to be performed, contain a statement that they are not an attorney and may not perform legal services that an attorney performs, and list the documents to be prepared by the consultant including which agencies they will be filed with and the approximate processing times. The provisions of the contract must be in English and in the client’s native language. Contracts are required to include advisories on cancellation rights and instructions for canceling or rescinding the contract within 72 hours after signing.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

R Z Services
Family Immigration Services

Websites:
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Contacts:
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