Salon 130 reviews

As we all know there's are 2 sides to every situation. We have high expectations, strive for excellence at Salon 130 and have great reviews! This was Jessica's second visit to the salon. Her first visit was for a 15 minute eye brow wax appointment which is very different from a color appointment. She didn't complain about the fact that our building didn't have a ramp at that time. We actually helped her in with the stroller. The lack of a ramp is a moot point. The salon is in a historical building ramps and handicap requirements do not apply. Let's address her second visit. After I sent the first email I reached out to Chesney in case I was missing anything. Jessica chose to come back despite the lack of a ramp. As stated in my previous email, Jessica seemed impaired when she came in. She mentioned that she had just ran into a dumpster in the parking lot with her 4 month old in the car. My coworker and I had a conversation about this and I watched this situation unfold. I contemplated calling 911. Jessica was scheduled for a color service but what she needed was a color correction which is a 4 hour service and is time sensitive at certain points during that appointment. Jessica set her appointment up online not knowing that she needed a color correction and Chesney only had 2 hours available. A 4 hour appointment with a 4 year old is a huge challenge let alone with a Mom that seemed impaired. What Jessica also neglected to mention is that Chesney did not charge her for the service. Chesney cut her hair, added a few highlights and let her know that she needed more time to do her hair correctly. Never once did Chesney say her daughter was a problem. Chesney treated her with the utmost respect. Also as a business owner I do not need to provide a room to breast feed. Many women come in and nurse their children and we don't give it a second thought. No Mother brings a child in for a 4 hour appointment.