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Samsung Electronics America, Inc. complaints

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85 Challenger Road Fl 7
Ridgefield Park, NJ 07660 | Get Directions

(800) 726-7864

http://www.samsung.com

Monday - Friday: 8am - Midnight (EST)
Saturday - Sunday: 9am - 11pm (EST)

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Total Amount in Dispute:
$310,815.00

Total Amount Settled:
$2,000.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaint Closing Statistics

82 complaints against Samsung Electronics America, Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
78	Unanswered

82 complaints against Samsung Electronics America, Inc.

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11/11/2025

RESPONSE: Complaint was not answered Amount in Dispute: $700.00 Amount Settled: $0.00

Customer Complaint

10/16/2025

I bought an extended warranty for my Samsung refrigerator. A service man has been out 6 times to repair to which he said he could not. Twice they didn't show up at all. I have lost at least 20 hrs waiting on him. If it can't be repaired it needs to be either replaced or give me half of purchase . water from the ice maker is running down on my laminated floor Resolution Sought Replacement or half my purchase price Also paid for appointment loss time.

10/23/2025

RESPONSE: Complaint was not answered Amount in Dispute: $728.95 Amount Settled: $0.00

Customer Complaint

9/29/2025

I purchased a Samsung dishwasher 4/1/2025. I had a repair done on 6/19/2025 for a faulty fill valve(dishwasher would not shut off, had to unhook power lines to dishwasher.) 8/28/2025 dishwasher broke again with the same issue. Samsung is telling me that I can't get a different dishwasher until this issue happens at least 3 times. I do not want their product. I have live wires capped off and taped to my cupboard in my house and I have a child in here. I feel it's unsafe!! Resolution Sought I'd like the business to give me my money back so I can purchase a different brand product if they're not willing to give me a new (different) dishwasher

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