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Samsung Electronics America, Inc. complaints

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85 Challenger Road Fl 7
Ridgefield Park, NJ 07660 | Get Directions

(800) 726-7864

http://www.samsung.com

Monday - Friday: 8am - Midnight (EST)
Saturday - Sunday: 9am - 11pm (EST)

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Total Amount in Dispute:
$143,733.00

Total Amount Settled:
$2,000.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaint Closing Statistics

76 complaints against Samsung Electronics America, Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
72	Unanswered

76 complaints against Samsung Electronics America, Inc.

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5/4/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/8/2026

Samsung offers discounts for first responders but when you try to get it they site says your not qualified and in this case I am when I went to the ID.ME site I was Verify and took a picture and send it to Samsung with no help just a run around you cant offer people a discount as to we're you cant access it. Other sites that use discounts for Healthcare workers I've never had a problem but Samsung won't help or try to help Resolution Sought Fix it so we can get the discount and not just get frustrated unacceptable

4/26/2026

RESPONSE: Complaint was not answered Amount in Dispute: $250.00 Amount Settled: $0.00

Customer Complaint

3/31/2026

My dishwasher is not draining or putting water in the washer because wrong tubing and wrong installations. This was told by licensed professional in plumbing. I want Samsung to fix the problem. I would rate their communication with 0 star. And reference by me to all would be 0 if I be honest. Resolution Sought I would like them to take care of their installation mess up. And be better communication with me about the problem. And agree with professional review and opinion.

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