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Samsung Electronics America, Inc.

  487 inquiries |
Electronic Equipment Retail

85 Challenger Road Fl 7
Ridgefield Park, NJ 07660
| Get Directions

(800) 726-7864

http://www.samsung.com

Monday - Friday: 8am - Midnight (EST) Saturday - Sunday: 9am - 11pm (EST)

Company Rating

F

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Customer Reviews

based on 3 reviews.

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Complaint Experience

5%

Complaint Resolution Index (CRI)

76 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/25/2026

For these reasons, I respectfully request that this matter be evaluated as a collective consumer concern involving the disclosure and practical access

I am submitting this complaint as a matter of collective consumer and developer interest concerning the distribution of software released under the terms of the BSD license in products manufactured and distributed by Samsung Electronics America. I contacted the open-source compliance team, requesting access to the source code corresponding to software identified in Samsung devices as being released under the terms of the BSD license. In response, I was informed that Samsung Electronics America is not obligated to disclose source code for software distributed under the terms of the BSD license. This position raises a broader issue that affects not only an individual request but potentially all consumers, developers, and security researchers interacting with Samsung devices containing BSD-licensed software. While the BSD license does not explicitly mandate distribution of source code, the license text expressly states that redistribution and use in source form are permitted. When a manufacturer distributes software under a license containing this language while simultaneously withholding the corresponding source code, the practical ability to exercise the authorized use in source form becomes effectively impossible. As a result, consumers and developers are prevented from auditing, studying, modifying, or maintaining software components included in devices they have purchased.

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Complaints and Resolutions

Total Amount in Dispute:
$143,733.00

Total Amount Settled:
$2,000.00

Complaint Experience

5%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

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Complaint Closing Statistics

76 complaints against Samsung Electronics America, Inc. closed in last 3 years.
Complaints Type of response
1 Making a full refund, as the consumer requested
0 Making a partial refund
3 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
72 Unanswered

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Other Information

Company Info

Samsung Electronics America, Inc. is manufacturer of home electronics and appliances and is dedicated to developing innovative technologies and efficient processes that create new markets, and continue to make Samsung a digital leader.

Primary Contact: Christopher Kim (Vice President of Customer Care)
Business Started: 5/1/1983
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Customer Service
Hohyong Nam (Voice of Customer Department Lead)
Rajiv Mehta, SVP (Principal)
Michael Lawder (Senior Vice President, Customer Service Division)

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